Terms & Conditions
If you need to cancel your course, the following charges apply:
If you give four weeks+ notice before the start of the course: no charge or transfer to another course
If you give two to four weeks notice before the start of the course: 50% of course fee
If you give less than two weeks notice: full course fee
All cancellations have to be made in writing via post or email & the date received dictates the above fees.
If you do not attend a course, and have not notified us in advance, the full course fee is payable & non-refundable.
Late Arrival / Missed Session
If you arrive late for a course or are absent from any session, we reserve the right to refuse entry going forward, if we feel this will hinder your chances of success. The full course fee will still be payable as full attendance for all courses is mandatory.
VIVACIOUSmb Ltd makes huge efforts to ensure all information on this site is accurate and up-to-date. However, we are only human and mistakes in data entry can occur. If there is anything that you wish to double check or confirm prior to making a booking then please call us first to avoid disappointment or issue.
On making a booking VIVACIOUSmb Ltd will send you a receipt, a map with directions to the course, course information and where possible parking details (either private or public). It is your responsibility, as an adult, to ensure that you arrive at the course venue prior to the start time.
If you are delayed by traffic, travel, incident or cannot find a free parking space then it is not the fault of VIVACIOUSmb Ltd (and has no bearing on the other terms of business). We advise double-checking travel conditions & parking availability prior to departure. If you do this and aim to get to the course 30 minutes prior to start then there should be no issue.